Client Background

A startup artificial intelligence software company offering forklift tracking and telematics sought SOC 2 compliance to meet customer demands and improve its security posture.

Challenges

• Complex cloud environment with multiple third-party integrations.
• Limited IT and engineering staff.
• Lack of a security program and practices.
• Need to demonstrate robust security controls to existing and potential clients.

Solutions

Our team conducted a comprehensive readiness assessment to identify gaps in the client's security practices. We then developed and implemented a SOC 2 compliance roadmap, which included:

Establish the security program: Built a customized cybersecurity program based on their needs.

Risk Assessment: Performed a thorough risk assessment to identify and prioritize security risks.

Control Implementation: Implemented encryption, access controls, and secure communication channels to protect PHI.

Policy and Procedure Development: Created detailed documentation for all security policies and procedures, ensuring they met SOC 2 requirements.

Employee Training: Conducted training sessions to ensure all employees were aware of SOC 2 requirements and their roles in maintaining compliance.

Audit Preparation: Assisted with the preparation for the SOC 2 audit, including gathering evidence and coordinating with the audit firm.

Results

• Successfully achieved SOC 2 compliance within twelve months.
• Strengthened security controls, reducing the risk of data breaches and improving overall security posture
• Increased customer trust and satisfaction, leading to a 25% increase in new client contracts.
• Enhanced ability to meet regulatory requirements and industry standards.